DAY TOURS 1 DAY OR LESS
To receive a full refund minus 5% processing fees for the experience, you must cancel it at least 24 hours before it starts.
If you cancel the experience less than 24 hours before it starts, the amount paid will not be refunded.
Any changes made less than 24 hours before the start of the experience will not be accepted.
The cut-off time is based on the local time of the place where the experience takes place.
Port Closed. If canceled due to bad weather conditions, you will be offered another date or a full refund of the amount paid. In this experience, there must be a minimum number of travelers. If it is canceled because this minimum is not reached, you will be offered another date or experience or a full refund of the amount paid.
MULTI DAY TOURS 2 DAYS OR MORE
CANCELLATION / CANCELLATION POLICIES
1. FROM THE TIME OF BOOKING TILL 46 DAYS BEFORE THE BEGINNING OF THE ACTIVITIES: PENALTY 20% OF THE TOTAL AMOUNT (PLUS REIMBURSEMENT EXPENSES).
2. BETWEEN 45 AND 31 DAYS BEFORE THE BEGINNING OF THE ACTIVITIES: PENALTY 30% OF THE TOTAL AMOUNT (PLUS REIMBURSEMENT EXPENSES).
3. BETWEEN 29 AND 15 DAYS BEFORE THE BEGINNING OF THE ACTIVITIES: PENALTY 60% OF THE TOTAL AMOUNT (PLUS REIMBURSEMENT EXPENSES).
4. BETWEEN 14 AND 7 DAYS BEFORE THE BEGINNING OF THE ACTIVITY: PENALTY 85% OF THE TOTAL AMOUNT (PLUS REIMBURSEMENT EXPENSES).
5. BETWEEN 6 DAYS BEFORE AND THE SAME DAY OF THE BEGINNING OF ACTIVITIES OR NO SHOW (ie the customer does not show up at the time and place communicated): PENALTY 100%
