CANCELLATION / CANCELLATION POLICIES

FOR COMMUNICATION BY BEST MAYA TOURS:

1. FROM THE TIME OF BOOKING TILL 46 DAYS BEFORE THE BEGINNING OF THE ACTIVITIES: PENALTY 10% OF THE TOTAL AMOUNT (PLUS REIMBURSEMENT EXPENSES).

2. BETWEEN 45 AND 31 DAYS BEFORE THE BEGINNING OF THE ACTIVITIES: PENALTY 20% OF THE TOTAL AMOUNT (PLUS REIMBURSEMENT EXPENSES).

3. BETWEEN 29 AND 15 DAYS BEFORE THE BEGINNING OF THE ACTIVITIES: PENALTY 50% OF THE TOTAL AMOUNT (PLUS REIMBURSEMENT EXPENSES).

4. BETWEEN 14 AND 7 DAYS BEFORE THE BEGINNING OF THE ACTIVITY: PENALTY 70% OF THE TOTAL AMOUNT (PLUS REIMBURSEMENT EXPENSES).

5. BETWEEN 6 DAYS BEFORE AND THE SAME DAY OF THE BEGINNING OF ACTIVITIES OR NO SHOW (ie the customer does not show up at the time and place communicated): PENALTY 100%